Customer Service

Warranties

We warrant all our products for 1 year from the date of purchase for manufacturing defects only. This warranty covers damage due to imperfections in the manufacturing process. This warranty does not cover wear due to regular use or abuse of products. If the purchased product has been altered in any way, the warranty is void.

Returns

COREFX is dedicated to serving our customers. If after receiving your order it is not what you were expecting please contact us immediately for a Return Authorization number. We can be reached via email (returns@corefx.ca) or Toll-Free Phone:  1-888-360-4625.

Please keep all the paperwork that you receive with the order and any email correspondence relating to the order in case of future discrepancies. If the shipment is damaged when you receive it from the courier company be sure to make note on their documentation and you may refuse the delivery. All returns must be sealed in their original packaging and in an acceptable condition to be returned to inventory.

If you are returning a product you may be subject to additional shipping fees and a restocking charge. A credit for your return less shipping costs will be processed as quickly as possible once the stock is returned to our warehouse and inspected.

Shipping

All COREFX fitness equipment products are shipped F.O.B. Oakville, Ontario. Our main warehouse is located at 360 Athletics Inc. in Oakville and is fully stocked with inventory. If any item you purchase is no longer in stock, a customer service representative will contact you as soon as possible to notify you. Local pickup from our warehouse is available but please note that we require a minimum of 24 hours to process, pick and prepare an order. Our location is solely a warehouse and orders cannot be placed at our office. All orders must be placed online or over the phone in advance of picking the orders up from our warehouse.

Terms and Payment:

We accept Visa and MasterCard only.

Backorders:

At COREFX, we have a selection fitness equipment and other performance items. Our products are perfect for teams, personal trainers, gyms, fitness facilities, sports conditioning camps, yoga studios, group exercise classes and more! With our advanced Inventory Management System, we have multiple procedures in place to ensure we have inventory of COREFX products on hand and ready for delivery. In the rare case where a product purchased is out of stock, you will be notified by order notification, email or by phone with the option to cancel the item or replace it.